BLC Webinar: Leading Through Change: Applying BLC Leads concepts while navigating COVID-19

Friday, November 13, 2020 - 11:00am to 12:00pm

Over the last several months, three BLC Leads program alumni from UMass Amherst have worked together with other staff at their institution to plan how the University Libraries - W. E. B. Du Bois, and the Science and Engineering Library - would address and respond to the COVID-19 crisis. Jennifer Friedman, Sarah Hutton, and Rebecca Reznik-Zellen have leaned on the lessons learned during their participation in the Leads program to lead planning groups, discussions, and programming related to change management, rapid organizational pivot, and how to support our staff in remaining resilient through great uncertainty.

Their presentation will provide an overview of how to shift/pivot quickly to plan for the increased support of multimodal learning on campus (pandemic as catalyst). They will also share their approach to fostering and sustaining a culture of compassion and empathy for our staff and colleagues during an extraordinary time of change. Lastly, there will be a discussion of how rapid organization has inequitable impact on professional vs classified staff.


Presenter Information:

Jennifer Friedman (2018 BLC Leads cohort), Head, Research Services, UMass Amherst
Jennifer is the Head of Research Services at the University Libraries, University of Massachusetts Amherst. She leads a department of 11 librarians who serve as the liaisons to a wide variety of departments across Arts, Business, Humanities and Social Sciences. Jennifer also coordinates the Libraries’ Academic Liaison Program, which includes Research Services librarians and librarians from seven departments in the Libraries. She is a member of the Libraries Leadership Council.

Sarah Hutton (2018 BLC Leads cohort), Head, Student Success & Engagement, UMass Amherst
Sarah is the Head of Student Success and Engagement at the University Libraries, University of Massachusetts Amherst. She oversees a department dedicated to connecting the Libraries with the undergraduate student population, with a focus on the representation of student voice in scholarship, and compassionate, holistic support of the student success model. Currently she manages a department of 11 full time staff, and prior to the pandemic shutdown, 30-40 student employees. Sarah serves on the Libraries Leadership Council, and is an executive member of the University’s Faculty Senate.

Rebecca Reznik-Zellen (Inaugural BLC Leads cohort), Head, Science & Engineering Library, UMass Amherst
Rebecca is the Head of the Science and Engineering Library at the University of Massachusetts Amherst Libraries. The Science and Engineering Library is a department of 9 full-time staff and 15-20 student employees, prior to the pandemic, that serves all of  the STEM-focused Schools and Colleges on the campus, approximately 50% of undergraduate and graduate student majors and faculty. Rebecca is a member of the Libraries Leadership Council.